Join Four New Working Groups!
July 30, 2013
reinvent the wheel?
Four new working
groups – Accessibility, Housing, Mobility andUnified Communications –
will promote collaboration and knowledge sharing.
Plans to set up a fifth group, The Microsoft
SQL Work Group, are also under way.
you have to do is sign up.
MISA Ontario website at
, click on "Groups” under your profile, and request to
become a member.
is more information on each group.
Accessibility Working Group
To work collaboratively with Ontario
municipalities and other stakeholders, including community, academia and
vendors, to improve the accessibility of municipal service delivery.
manager, eGovernment/cloud solutions, Niagara Region, 905-685-4225
x 3713, email@example.com
client relationship management specialist
City of Toronto,
Ontario is the first jurisdiction in the world
to make it mandatory for municipalities to report on their compliance with
must ensure that their services and website content are accessible to
The objectives of this working
group include the following:
- Conduct workshops and facilitate educational opportunities related to accessibility.
- Provide information on accessibility best practices and case studies to MISA membership.
- Provide a forum for collaboration among MISA members focused on accessibility.
- Identify opportunities for securing grants and/or co-funding for MISA Ontario activities.
- Communicate the activities of the working group throughout MISA Ontario membership and encourage participation in the group.
terms of reference are being developed, and a chair will be elected when the
terms are approved.
Housing Collaborative Initiative Working Group
define business needs and
create software to
manage the administration of social housing projects of municipalities of all
manager asset planning, City of Windsor
519-255-6100 x6111, firstname.lastname@example.org
Josh Browne, manager, social housing administration,
City of London, 519-661-0861, email@example.com
Housing Collaborative Initiative Team
began their collaboration in 2011 when eight municipalities decided to work
together and automate the millions of dollars managed by municipalities for the
Social Housing program downloaded by the Province 12 years ago.
It welcomes any other interested
municipalities of Windsor, Chatham-Kent, Hamilton, London and Ottawa along with
the regions of Waterloo, York and Halton struggled with the need for something
more robust than Excel spreadsheets to assist service managers in their
All vendors in the
social housing industry focused on the housing providers' needs, yet there was
no solution developed to address the administrative functions.
a few municipalities sourced a vendor to develop a solution or took it on
internally, none of the solutions were available or flexible enough to meet the
Also, the development cost was
well in excess of what would be reasonable for any of the municipalities
development was resource intensive and not normally a function of the IT
divisions, these eight municipalities decided to work together and have a
solution developed that would be flexible and meet all their needs, as well as
service managers in Ontario who
might want to use the system in the future.
help reduce the development cost and ensure that the municipalities could reach
a consensus on specifications, all business and functional requirements were
defined by the group before sourcing a vendor for development.
The flexible and configurable approach taken
to develop the needs will make it a scalable system for small to large
municipalities to use.
two years of monthly face-to-face workshops, documentation and confirmation of
requirements and specifications, the Region of Waterloo on behalf of the group
issued a pre-qualification to the market.
The evaluation of the PQ was completed in June, and the group is now completing
the RFP details to issue to the four vendors who will be invited to bid on the
Mobility Working Group
– To provide a forum to discuss mobility.
Steven Amundson, coordinator, technical support,
Town of Milton, 905-878-7252
This working group will provide a one-stop shop to discuss mobility
– from BYOD to desktop virtualization, and application delivery to service and
At the 2013 MISA Ontario Annual Conference in June, it was evident
that many municipalities had mobility initiatives under way, while others had
questions about how to get started.
of these municipalities are trying to accomplish the same objectives on their
own, when instead they could easily take advantage of common findings and best
practices to develop and further those goals. By collaborating with others, we
can see what others have accomplished, adding to our own solutions and service
offerings to continually improve and expand them.
If others join and show interest in meeting or at least having
virtual meetings, Steve is happy to coordinate them. The beauty of mobility is
that you can do this from anywhere!
Unified CommunicationsWorking Group
– To collect and share information on unified communications
Hordyk, unified communications administrator, Region of Waterloo, 519-575-4570
Unified Communications is a fairly new topic for many
Some know what they want
it to accomplish but are uncertain of what it is and entails.
This is a go-to group for MISA members who
are investigating UC, struggling with implementation, or have successfully
implemented it and can help others starting out.
It is a tool to use in searching for
information, posting questions, and finding answers.
Information could range from a technical
discussion about UC and its components, to challenges faced and vendor
solutions used by various municipalities.
are currently available:
Discussions – Definition of UC, advantages, implementation stories
including successes/ lessons learned, and work-group operations.
Infrastructure – What does and doesn't work (servers, switches, cables, routers, bandwidth and connection).
- Session Initiation Protocol (SIP) – How SIP works and fits into UC.
- Private branch exchange (PBX) – How PBXs work and can tie into a unified communications solution.
- Voice and video – Bandwidth and hardware issues: how much bandwidth is enough, and how to minimize the effect of video and voice traffic on your infrastructure.
Vendor Services/Software –
vendors' products are used in unified communications: Microsoft Lync, Microsoft
Exchange, Avaya Scopia – Video Conferencing, Avaya Aura, Cisco WebEx and Cisco
These forums are a starting point, and others may be added as the
Depending on the interest
of group members, meetings may be held in the future.
For more information, see