News: Ontario News

City of Toronto Launches Online Tool for Viewing Water Use

February 23, 2016   (0 Comments)
Posted by: Alison Hermansen
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The City of Toronto has launched MyWaterToronto, an online tool that enables customers to view their water use information from their computer or mobile device. Customers can access the tool attoronto.ca/mywatertoronto.

"This is an important tool for the City and a big step forward in providing better customer service for our residents," said Councillor Jaye Robinson (Ward 25 Don Valley West), Chair of the Public Works and Infrastructure Committee. "MyWaterToronto will help customers better understand their water use, identify potential leaks and look at ways to save water and money."

To log on, customers can visit toronto.ca/mywatertoronto and enter their utility account information. Customers can then view their total and average water use by day, week, month or year in graph or chart format. The tool also provides the opportunity to enter additional details such as temperature and precipitation to help customers better understand why they may have used more or less water during a particular time period.

MyWaterToronto is linked to the City's Utility Account Lookup, another online tool that customers can use to view their utility account information and details of their billings.

"MyWaterToronto is the culmination of a six-year capital program to install automated water meters in every home and business in Toronto," said Lou Di Gironimo, General Manager, Toronto Water. "By installing these meters, we are now receiving data electronically that can be used to better service our customers."

Automated water meters send water consumption data directly to the City several times a day.

MyWaterToronto has been loaded with more than one billion water meter readings, which enables customers to view their water use data from January 1, 2015, up to the day before they log on.