2019 MISA Prairies Workshop - ITIL Foundations v4 - Calgary
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2019-10-03 to 2019-10-04
When: October 3 - 4, 2019
Where: Town of Okotoks
100 -1118 North Railway Street
Okotoks, Alberta 
Contact: Adam Scharmann

Online registration is closed.
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MISA Prairies is pleased to announce three classroom-based training sessions for ITIL 4 Foundations in the Fall of 2019! Registration is now open for courses in Edmonton, Calgary, and Saskatoon.

To offer an affordable experience to our members, we have partnered with member Municipalities to facilitate these sessions within Municipal facilities. The Edmonton session will be hosted in Stony Plain (Sept 30-Oct 2), the Calgary session will be offered in Okotoks (Oct 3-4), and the Saskatchewan session will take place the following week at the City of Saskatoon (Oct 7-9). All three locations offer multiple options for accommodations and dining for commuters. Each session will run 8:30-4:00 each day.

The cost per seat is $1400 CAD and includes a pass guarantee from the training provider. The Edmonton and Saskatoon sessions will facilitate the exam at the end of the course while Calgary attendees will receive a voucher to complete the exam online after the classroom session is finished. If a re-write is required, the training provider offers a second exam voucher (a $200-$400 value) and one hour of private virtual one on one tutoring. 

Comparable training from private training facilities is being offered in the $1800-$2000 per seat price range. Taking this course with MISA could save you up to $600 per seat!

Please consider registering by July 31st. In order to make these three courses viable, MISA may open registration up to other chapters and non-members in August to fill seats.

About ITIL Foundations v4

Released in early 2019, ITIL (Information Technology Infrastructure Library) Foundations version 4 Foundations is the latest release from Axelos. Focusing on five core volumes, version 4 Foundations is intended to provide an introduction to an international service delivery framework that is vendor, and system agnostic. Basis concepts covered in the training include:

ITIL Version 4 specifically introduces two new concepts concerning the ITIL service value system (SVS) and the Four Dimension Model. The Service Value concept introduces an operation model that considers plan, improve, engage, design / transition, obtain / build, and deliver / support. The Four-dimension model focuses on the 4 P’s of ITIL – people, products, partners, and processes.

About the Training Provider

Based out of Cary North Carolina, Passion IT Group INC specializes in ITIL, Prince2, System Security, Agile / Scrum, and PMP training. Passion IT uses a group of mobile trainers to facilitate vendor sanctioned training and testing throughout the world.

Chris Ward will be facilitating the training and proctoring the exams in Edmonton and Saskatoon. Chris is an experienced ITIL Expert Practitioner and trainer with many years of hands on training. Chris is considered one of the top ITIL trainers in the industry and has travelled all over the world to deliver ITIL and PMP training. Prior to becoming a technical trainer, Chris had a career in radio broadcasting.  Chris is based out of Flagstaff Arizona and is looking forward to working with MISA to deliver this training.

For an overview of ITIL and a sample of Chris’s ITIL work please see the following sample YouTube video:




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