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Calgary Assessment Review Board Launches Online Public Filing System

January 9, 2014   (0 Comments)
Posted by: Alison Hermansen
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The Calgary Assessment Review Board (ARB) launched its online public filing system, ePortal, for the upcoming 2014 complaint filing period. Citizens will be able to file complaints on their property or business assessments through the ePortal system, available online at

City Clerk, Sue Gray says, 'The Calgary Assessment Review Board has worked hard to roll-out ePortal for the 2014 complaint filing period. This new online system is an innovative and citizen-centric initiative; two guiding principles of Council's Transforming Government initiative. It will improve business processes for both citizens and employees and is a wonderful enhancement to improve our services to citizens.'

ePortal is designed to assist users in managing and viewing up-to-date status of their assessment complaints, access hearing information, submit evidence disclosures, withdrawals, request postponements, and access ARB decisions at any time. Citizens can file complaints of any type of Assessment Notice using ePortal.

Complainants can now pay online using debit or credit cards including Visa, Mastercard and American Express.

ePortal will improve efficiencies for complainants, as the system allows users to:

  • Start a complaint and submit it when users are ready.
  • Add additional documentation (attach additional reasons documents, agent authorization forms).
  • Receive email notifications that a complaint has been filed.
  • Manage files online and see the status of complaints.
  • Receive email confirmations when submitting disclosures.
  • Access decisions online.

Citizens can still file a complaint to the ARB in person.

For additional information, please contact:

City of Calgary
Box 2100 Postal Stn. M
Calgary, Alberta
Canada, T2P 2M5