News: MISA/ASIM Canada News

MISA Canada Digital Newsletter - February 2020

February 3, 2020   (0 Comments)
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Digital brief of highlights, upcoming events, partner spotlight and more!

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WE HAVE A DEEP UNDERSTANDING OF DIGITAL TRANSFORMATION FOR GOVERNMENTS
 
Governments recognize that to become truly citizen-centric – and deliver experiences that create value for both the citizen and government – they need to get connected. That means connecting to their citizens with compelling value propositions and interactions. It also means connecting their front, middle, and back offices to execute the citizen agenda effectively and efficiently while also connecting and aligning with their stakeholders to deliver on commitments to citizens.
 
VELOCITY 365 CITIZEN ENGAGEMENT & SERVICE REQUEST MANAGEMENT
 
The KPMG Microsoft practice can help your organization remove communication barriers to better engage with citizens through their channel of choice. VeloCITY 365 is built based on the trusted Microsoft Platform utilizing the comprehensive capabilities of Dynamics 365 and secure Azure cloud. VeloCITY 365 provides a holistic view of the citizens, enabling governments to efficiently collect data, track and report on citizen requests with ease while optimizing operations and communication.
  • Built on a future-proof Microsoft Dynamics 365 and Azure platform
  • Self-service, Omni-channel mobile-enabled citizen portal
  • Quick and easy roll out of new service request types in under 5 minutes
  • Duplicate detection to ensure requests are not submitted twice
  • Robust knowledge base capabilities with full searchability
  • Esri integration for mapping and geolocation
  • Integrated call centre system with CTS for a 360-degree view of a citizen
 
We help governments satisfy citizens by optimizing processes and costs and nurturing an outside-in perspective. KPMG has invested extensively in developing leading approaches and technologies to help public sector organizations deliver digital services. Our citizen-centric model considers the expectations of increasingly savvy citizens and their growing preference for self-service and mobile access. Our model emphasizes the use of integrated operating models to deliver citizen experiences that reflect their needs. 
 
View more details at the KPMG Partner Spotlight page.

 

Website Highlight - Did You Know .....

MISA has put together a webinar series for our members. Vendor partners has been asked to host webinars around suggested topics that will inform and assist all members. These webinars are for our members only, and we will post materials that are supplied to us after the webinar has occurred. View more information on our Webinars page.

Access member only information by logging into your profile at www.misa-asim.ca . Don't have a profile yet? Contact your MISA Primary Contact for your municipality, or use the Contact Us page to reach out to your Chapter contact for assistance.

 

MISA/ASIM Canada
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