Webinar on Service Mapping - May 8
May 3, 2013
Posted by: Alison Hermansen
SERVICE MAPPING OVERVIEW
GOVERNMENT OF SASKATCHEWAN
The Institute for Citizen-Centred Service (ICCS), in collaboration with the Joint Councils’ Service Mapping Sub-Committee (SMSC), invites you to participate in a Webinar on the Government of Saskatchewan’s experiences using service mapping methodologies as part of their overall citizen-centred service transformation program.
Since mid-1990’s, Canadian service mapping frameworks and methodologies have been developed and implemented, starting with the Municipal Reference Model (MRM) and growing and expanding to the provincial level (e.g., PSRM) and the federal level (e.g., GSRM). These have to provided the foundation for business analysis in support of program and service redesign and process optimization. Over the past number of years, the service mapping frameworks and methodologies have generated renewed interest as a key tool to support service reviews and other responses to public sector fiscal pressures. As a result, the models have been updated and refreshed, and have evolved to the Canadian Governments Reference Model (CGRM).
Wednesday, May 15th, 2013
TIME: 12:00 pm to 1:00 pm EDT
Dave Morhart, Senior Enterprise Consultant, Government of Saskatchewan, will be joined by Jim Alexander and Peter Dyck from KPMG to provide an overview of their experiences using service mapping within the Government of Saskatchewan over the past years, as well as plans for the future. While of particular interest to provincial business architects, this presentation will be of equal interest to federal and municipal representatives who are interested in government business architecture, including how to make it both relevant and useful to address the key issues of government.
Please note that in order to participate in this Webinar, you need to register by no later than Wednesday, May 8th, 2013: REGISTER NOW!
Cost: The administrative fee of $49.95 + HST is waived for SMSC members and the official members of Joint Councils (PSCIOC and PSSDC) which funds the SMSC.
Please register by Wednesday, May 8th, 2013, to secure your participation as space is limited.
Once you have registered, you will be provided with further details on how to join the Webinar. For any questions, please contact Linda Robins at linda.robins @iccs-isac.org or by phone at 416-327-0786.
Guy Gordon, ICCS Executive Director
Diane Nadeau, Provincial SMSC Co-Chair
Serge Caron, Federal SMSC Co-Chair
Adele McDonald, Municipal SMSC Co-Chair