Partner Spotlight - KPMG

Partner spotlight - KPMG

KPMG Logo

OUR THOUGHT LEADERSHIP

KPMG's global thought leadership has made governments one of the firm's top priorities. Governments around the world are facing complex challenges to re-invent the process so immediate services can be provided to citizens through a digital world. KPMG is committed to providing long-term support to our clients as they tackle these challenges and seek to transform the way that citizen services are provided.

WE HAVE A DEEP UNDERSTANDING OF DIGITAL TRANSFORMATION FOR GOVERNMENTS

Governments recognize that to become truly citizen-centric – and deliver experiences that create value for both the citizen and government – they need to get connected. That means connecting to their citizens with compelling value propositions and interactions. It also means connecting their front, middle, and back offices to execute the citizen agenda effectively and efficiently while also connecting and aligning with their stakeholders to deliver on commitments to citizens.

KPMG Article Image

VELOCITY 365 CITIZEN ENGAGEMENT & SERVICE REQUEST MANAGEMENT

The KPMG Microsoft practice can help your organization remove communication barriers to better engage with citizens through their channel of choice. VeloCITY 365 is built based on the trusted Microsoft Platform utilizing the comprehensive capabilities of Dynamics 365 and secure Azure cloud. VeloCITY 365 provides a holistic view of the citizens, enabling governments to efficiently collect data, track and report on citizen requests with ease while optimizing operations and communication.

  • Built on a future-proof Microsoft Dynamics 365 and Azure platform
  • Self-service, Omni-channel mobile-enabled citizen portal
  • Quick and easy roll out of new service request types in under 5 minutes 
  • Duplicate detection to ensure requests are not submitted twice
  • Robust knowledge base capabilities with full searchability
  • Esri integration for mapping and geolocation
  • Integrated call centre system with CTS for a 360-degree view of a citizen

TEST DRIVE VELOCITY 365 ON MICROSOFT APPSOURCE

We help governments satisfy citizens by optimizing processes and costs and nurturing an outside-in perspective. KPMG has invested extensively in developing leading approaches and technologies to help public sector organizations deliver digital services. Our citizen-centric model considers the expectations of increasingly savvy citizens and their growing preference for self-service and mobile access. Our model emphasizes the use of integrated operating models to deliver citizen experiences that reflect their needs.

KPMG Article Image

Becoming a connected enterprise is an ongoing journey. Through years of experience with governments and alliances, KPMG has built a suite of digital capabilities that will allow us to map out transformations.

KPMG Article Image

With KPMG’s digital transformation connected enterprise, governments are now closer to citizens and can deliver interactions that are seamless, responsive, and consistent, helping organizations build greater loyalty. From ambition to implementation, KPMG will work with you on the journey to become citizen-centric and maximize increased public satisfaction.

Where does your city rank compared to the KPMG International report for benchmarking city services?

Download the Report